Return Policy

On Merchandise: We guarantee your satisfaction with every product we sell and will refund your purchase price, with the following exceptions:

  • Electronics: ShopEZ USA will accept returns within 15 days from the date of purchase for televisions, major appliances*, projectors, computers, cameras, Aerial Cameras (drones), camcorders, digital music players, tablets, smart watches, Cellular Phones (return details will vary by carrier service contract) and other electronic products identified by ShopEZ USA from time to time.
  • Our ShopEZ USA Concierge Services representatives are available to assist with technical support and warranty information for many of the products above.
  • Diamonds: When returning items containing a 1.00 ct diamond or larger, ShopEZ USA Management will require additional time to verify the diamond, in which case a refund will be approved upon positive verification. This process will require approximately 2 to 5 business days.
  • Cigarettes and alcohol: ShopEZ USA does not accept returns on cigarettes or alcohol where prohibited by law.
  • Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
  • Shipping costs for returns: Depending on your reason for returning the item and other factors, the shipping cost of returning the item may be deducted from your total refund amount.
  • Custom Installation Services: Custom products ordered or installed according to our members' personal and unique specifications cannot be returned or refunded, except for warranty repair/ replacement due to failure to meet specifications and otherwise to the extent required by law.

ShopEZ USA may in the future restrict its return policy regarding these and other products. Restrictions will be shown at the point of purchase

*Countertop microwaves excluded