Privacy Policy

Effective Date: December 11, 2025

 

 

 

At Shop EZ USA (“Shop EZ USA”, “we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website https://www.shopezusa.com/ (the “Site”) or otherwise interact with us.

 

By using our Site or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

 

1. Interpretation and Definitions

 

1.1 Interpretation

Words with capitalized initial letters have meanings defined below. The definitions apply whether the terms appear in singular or plural.

 

1.2 Definitions

·         Account – A unique account created for you to access our Site and services.

·         Company – Shop EZ USA, with its primary establishment at 118 Peters Street, Essex, ON, N8M 0B1, Canada.

·         Cookies – Small text files placed on your device by a website, as described in our Cookie Policy.

·         Device – Any device capable of accessing the Site (such as a computer, smartphone, or tablet).

·         Personal Data – Any information that identifies, relates to, or could reasonably be linked to an individual.

·         Service – The Site and any related services we provide.

·         Service Provider – Any third party that processes Personal Data on our behalf (for example, hosting, payment, shipping, analytics, or advertising partners).

·         Usage Data – Data collected automatically when you use the Site (such as IP address, browser type, pages visited, and time spent).

·         You – The individual accessing or using the Site or the company or other legal entity on whose behalf such individual is acting.

 

2. Information We Collect

 

We may collect the following categories of information when you visit the Site, create an Account, place an order, or otherwise interact with us.

 

2.1 Personal Data

We may collect Personal Data that you voluntarily provide, including but not limited to:

·         Name

·         Email address

·         Phone number

·         Billing and shipping address

·         Order history and transaction details

·         Any other information you choose to provide (for example, in customer service communications)

 

Payment card details are processed by our third-party payment processors and are not stored in full by us.

 

2.2 Usage Data

We automatically collect certain information when you use the Site, such as:

·         IP address and approximate location

·         Browser type, device type, and operating system

·         Pages you visit and actions you take on the Site

·         Referring/exit pages and timestamps

·         Clickstream and interaction data

 

2.3 Cookies and Similar Technologies

We use Cookies, pixels, web beacons, and similar technologies to operate the Site, analyze usage, personalize content, and show relevant advertisements.

 

For detailed information about the types of cookies we use and how you can manage your cookie preferences, please refer to our Cookie Policy and any cookie preference tools or consent banner available on our Site.

 

3. How We Use Your Information

 

We use the information we collect for the following purposes:

 

·         To provide and operate the Site and services:

·         Processing orders, payments, refunds, and deliveries

·         Managing your Account and your preferences

·         Providing customer support and responding to your inquiries

 

·         To improve our products and services:

·         Analyzing Usage Data to understand how the Site is used

·         Maintaining, securing, and optimizing the Site

 

·         To communicate with you:

·         Sending service-related messages (such as order confirmations, shipping updates, and important notices)

·         Sending you newsletters, promotional offers, and other marketing communications where permitted by law and with your consent where required

 

·         To personalize your experience:

·         Recommending products, categories, or offers that may interest you

·         Customizing content and experiences on the Site

 

·         To conduct marketing and advertising, including with third parties:

·         Measuring and improving the effectiveness of our marketing campaigns

·         Creating and using audiences for targeted advertising (see Section 4.2 for details)

 

·         To comply with legal obligations and protect our business:

·         Preventing fraud, abuse, or security incidents

·         Enforcing our Terms of Service and other agreements

·         Complying with applicable laws and regulations

 

4. How We Share Your Information

 

We do not sell or rent your Personal Data. We may share your information with:

 

4.1 Service Providers

We share Personal Data with trusted Service Providers who perform services on our behalf, such as:

·         Payment processing

·         Order fulfillment and shipping

·         Website hosting and technical support

·         Analytics and performance monitoring

·         Customer service tools and communication platforms

 

These Service Providers are only allowed to use your information as necessary to provide services to us and must handle your data securely.

 

4.2 Advertising and Analytics Partners (Including Google Customer Match)

We may work with advertising and analytics partners (such as Google, Meta/Facebook, and similar platforms) to:

·         Show you more relevant ads based on your relationship with us

·         Measure the performance and reach of our advertising campaigns

·         Find new customers with similar characteristics to our existing customers

 

For these purposes, and only where permitted by applicable law, we may:

·         Use online identifiers and Usage Data (such as cookies, device identifiers, and IP addresses); and

·         Share certain limited contact information (such as your email address or phone number) in hashed or encrypted form with our advertising partners so they can match it to their users and show our ads to you on their platforms (for example, through Google Customer Match).

 

Our advertising partners are not permitted to use this information to build independent profiles about you or to sell your data. They may, however, use aggregated information to improve their own services in accordance with their privacy policies.

 

You can learn more about how Google uses data and how to control your ad settings in Google’s own privacy and ad settings pages.

 

4.3 Business Transfers

If we are involved in a merger, acquisition, asset sale, reorganization, or similar transaction, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

 

4.4 Legal Obligations and Protection of Rights

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

·         Comply with a legal obligation or valid legal request

·         Protect and defend our rights, property, or safety

·         Prevent or investigate possible wrongdoing in connection with the Site

·         Protect the personal safety of users or the public

 

5. Legal Bases for Processing (EEA/UK Users)

 

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), our legal bases for processing your Personal Data include:

·         Performance of a Contract – To provide products and services you request, including handling orders and customer support.

·         Legitimate Interests – To operate and improve our business, prevent fraud, and conduct certain marketing activities (where those interests are not overridden by your rights).

·         Consent – For certain types of marketing, use of non-essential cookies, and sharing data with advertising partners where required by law. You can withdraw your consent at any time.

·         Legal Obligations – To comply with applicable laws and regulations.

 

6. Your Rights and Choices

 

6.1 Access, Correction, and Deletion

You may have the right, subject to applicable law, to:

·         Request access to the Personal Data we hold about you

·         Request correction of inaccurate or incomplete data

·         Request deletion of your Personal Data, subject to legal exceptions

 

To exercise these rights, please contact us using the details in Section 13.

 

6.2 Marketing Communications

You can opt out of marketing emails at any time by:

·         Clicking the “Unsubscribe” link in any promotional email we send; or

·         Contacting us at sales@shopezusa.com.

 

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, Account, or our ongoing business relationship.

 

6.3 Targeted Advertising and Cookies

You can control cookies and similar technologies through:

·         Your browser settings (for example, blocking or deleting cookies); and

·         The cookie consent banner and preference tools available on our Site.

 

Depending on your location, you may also use industry opt-out tools (such as settings provided by Google or other platforms) to control interest-based advertising.

 

Please note that disabling cookies may affect the functionality of the Site and your overall experience.

 

6.4 Additional Rights for EEA/UK Users

If you are in the EEA or UK, you may also have the right to:

·         Restrict or object to certain processing

·         Request data portability

·         Lodge a complaint with your local data protection authority

 

7. Data Retention

 

We retain Personal Data for as long as necessary to:

·         Provide the products and services you have requested

·         Fulfill the purposes described in this Privacy Policy

·         Comply with legal, tax, or accounting requirements

·         Resolve disputes and enforce our agreements

 

When we no longer need your Personal Data, we will delete or anonymize it in accordance with applicable laws.

 

8. Data Security

 

We use administrative, technical, and physical safeguards designed to protect your Personal Data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

9. International Transfers

 

Your information may be stored and processed in Canada, the United States, or other countries where our Service Providers are located. These locations may have different data protection laws than your country of residence.

 

When we transfer Personal Data internationally, we take appropriate steps to ensure that your data is protected in accordance with this Privacy Policy and applicable law.

 

10. Children’s Privacy

 

Our Site is not intended for children under the age of 13. We do not knowingly collect Personal Data from children under 13. If you believe that a child has provided us with Personal Data, please contact us so we can take appropriate action.

 

11. Third-Party Links

 

The Site may contain links to websites or services that we do not own or control. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any Personal Data.

 

12. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we do, we will update the “Effective Date” at the top of this page.

 

Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Privacy Policy.

 

13. Contact Us

 

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

 

Main Office (USA):

Shop EZ USA

1942 Broadway

Boulder County, USA 80203

 

Primary Establishment (Canada):

118 Peters Street

Essex, ON N8M 0B1

Canada

 

Email: sales@shopezusa.com

Phone: +1 226 210 9065